Shipping policy

Last Updated: July 24, 2026

Thank you for shopping with Alphlo.

This Shipping Policy explains our order processing procedures, delivery timelines, tracking information, and shipping practices to provide customers with a transparent and reliable shopping experience.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday).

Please note:

  • Orders are not processed or shipped on weekends or U.S. federal holidays.
  • Orders placed after 5:00 PM Pacific Time (PT) will be processed on the next business day.
  • During peak seasons, promotional periods, or periods of unusually high order volume, processing times may be extended.
  • Customers will be notified if significant delays are expected.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Methods & Delivery Estimates

We offer free standard shipping on all orders worldwide where shipping services are available.

We work with fulfillment partners to support order processing and delivery operations.

Estimated Total Delivery Time:

United States:
Approximately 6–11 business days

United Kingdom / Canada / Australia:
Approximately 6–13 business days

Rest of World:
Approximately 8–15 business days

Total estimated delivery time includes:

Processing Time (1–3 business days) + Transit Time after shipment

Please note that delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

  • Customs processing procedures
  • Carrier transportation conditions
  • Weather conditions
  • Public holidays
  • Other circumstances outside of our reasonable control

3. Shipment Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Please note:

  • Tracking information typically becomes active within 48–72 hours after shipment.
  • Some tracking updates may take additional time depending on the shipping carrier.
  • Orders may be delivered through a combination of shipping carriers and local delivery services.

If your tracking information has not updated after several business days, or if you have any questions regarding your shipment, please contact our customer support team for assistance.

4. Customs, Duties & Taxes

For international orders:

  • Customs duties, taxes, or import fees may apply depending on the destination country.
  • Any applicable charges are determined by local customs authorities.
  • Customers are responsible for any customs duties, taxes, or import fees required by their country.

Free shipping applies to delivery charges only and does not include applicable customs duties, taxes, or import fees.

Alphlo is not responsible for delays caused by customs inspections or clearance procedures.

5. Delivery Conditions & Limitations

Incorrect Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an incorrect or incomplete address is provided, Alphlo will make reasonable efforts to assist customers in resolving delivery issues.

Additional shipping costs caused by incorrect address information may be the responsibility of the customer.

If you notice an incorrect shipping address after placing your order, please contact us as soon as possible.

P.O. Boxes

P.O. Box addresses are supported where available.

Military Addresses

We currently do not ship to APO/FPO/DPO addresses.

Unclaimed Packages

If a package is returned because it is unclaimed, refused, or cannot be delivered due to customer-related reasons, additional shipping costs may apply if a reshipment is available and requested by the customer.

6. Fulfillment Transparency

Alphlo operates as an online retail store.

We work with fulfillment partners to support order processing and delivery operations.

Orders are fulfilled according to product availability, shipping destination, and order requirements.

Our goal is to provide customers with a reliable shopping experience from order placement to final delivery.

7. Contact Information

If you have any questions regarding your order or shipping details, please contact us:

Store Name: Alphlo

Business Address:
416 Watercress Dr
Rossville, GA 30741
United States

Email: hello@alphlo.com

Phone: +1 757-647-1180

Business Hours:

Monday – Friday
9:00 AM – 6:00 PM (Pacific Time, PT)