Refund policy

Last Updated: July 24, 2026

At Alphlo, we are committed to providing a transparent, fair, and customer-friendly return and refund experience.

Alphlo is an independently operated online fashion retailer specializing in women's apparel and fashion products. We sell products directly through our online store and aim to provide customers with a clear and reliable shopping experience.

Please carefully review this policy before placing your order.

1. Return Window

Customers may request a return within 30 days after receiving their order.

Return requests submitted after this period may not be eligible for return.

To qualify for a return, customers must contact us within the applicable return period and receive return authorization before sending any items back.

2. Return Eligibility

To be eligible for a return, items must meet all of the following requirements:

• Items must be unused, unworn, and in original condition.
• Items must include original packaging and attached tags.
• Items must not show signs of washing, damage, alteration, or wear.
• Customers must provide valid proof of purchase, such as an order confirmation email.

Items that do not meet these requirements may not qualify for a refund.

3. Return Request Process

To request a return, please contact our customer service team:

Email: hello@alphlo.com

Please include:

• Order number
• Reason for return
• Photos or additional information if the item is damaged, defective, or incorrect

Our team will review your request within 24–48 business hours.

If your return request is approved, we will provide return instructions and the authorized return address.

Important:

Please do not send items back before receiving return authorization.

Returns sent without prior approval may not be accepted.

Customers should only send returns to the authorized return address provided by Alphlo.

4. Return Shipping Costs

Unless the item received is defective, damaged, or incorrect:

• Customers are responsible for return shipping costs.
• Original shipping fees are non-refundable.
• We do not charge restocking fees.

Refunds apply only to eligible returned items.

Original shipping charges are not refundable unless the return is caused by an error on our part.

If the item received is defective, damaged, or incorrect:

• Alphlo will cover the return shipping cost.
• Customers may receive a replacement or a full refund after review and confirmation.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days after delivery.

Please provide:

• Order number
• Description of the issue
• Supporting photos when applicable

After review and confirmation, we will provide an appropriate resolution, including replacement or refund.

Providing the requested information helps us review and resolve your request more efficiently.

6. Refund Process

Once your returned item is received, it will be inspected.

Return inspections are generally completed within 3 business days after arrival.

After approval:

• Refunds will be issued to the original payment method used for purchase.
• Refund processing will be completed within 1–3 business days after approval.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

If a refund cannot be processed due to payment provider limitations, we will contact you and provide further assistance.

7. Late or Missing Refunds

If you have not received your refund after the expected processing time:

• Check your bank account again.
• Contact your credit card provider.
• Contact your bank.

If you still have not received your refund, please contact us:

Email: hello@alphlo.com

We will assist you with checking the refund status.

8. Sale Items and Final Sale Items

Discounted items are eligible for returns unless otherwise stated.

Items marked as "Final Sale" are not eligible for return or refund.

Final Sale items will be clearly identified on the product page before purchase.

Customers are responsible for reviewing product information and return eligibility before completing checkout.

9. Exchanges

We currently offer exchanges only for items that arrive defective, damaged, or incorrect.

To request an exchange, please contact:

Email: hello@alphlo.com

Our team will review your request and provide further instructions.

10. Order Cancellation

Customers may request order cancellation within 24 hours after placing an order, provided that the order has not been processed, packed, or shipped.

Once an order has been processed, packed, or shipped, cancellation is no longer available and the order must follow our return policy.

11. Fulfillment Transparency

Alphlo operates as an online retail store.

We work with fulfillment partners to process and deliver orders efficiently.

Return instructions and the authorized return address will be provided after a return request has been reviewed and approved.

Customers should only return items to the authorized return address provided by Alphlo.

Customers should follow the return instructions provided by Alphlo to help ensure their return is processed smoothly.

12. Customer Support

We aim to respond to all customer inquiries within 1–2 business days.

For questions regarding returns, refunds, or orders, please contact us:

Store Name: Alphlo

Email: hello@alphlo.com

Phone: +1 757-647-1180

Business Hours:

Monday – Friday
9:00 AM – 6:00 PM (Pacific Time, PT)