Privacy policy

Last Updated: July 24, 2026

Alphlo (“we,” “us,” or “our”) operates this website and online store.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, browse our store, or make a purchase from us.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Personal Information We Collect

We collect personal information necessary to provide products, process orders, and operate our online store, including:

Contact Information

Information such as:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Order Information

Information related to your purchases, including:

  • Products ordered
  • Order details
  • Transaction records

Payment Information

Payments are processed securely through third-party payment providers, including Shopify Payments, PayPal, and other payment gateways available on our website.

Payment information is handled directly by these providers.

We do not store or have access to your full payment card details.

Device & Usage Data

We may collect information such as:

  • IP address
  • Browser type
  • Time zone
  • Device information
  • Browsing activity
  • Website interaction data

This information may be collected through cookies, analytics tools, and similar technologies.

Customer Support Data

Information you provide when contacting us for customer service assistance.

2. How We Use Your Information

We use your personal information for the following purposes:

Order Fulfillment

To:

  • Process transactions
  • Confirm orders
  • Arrange shipping
  • Provide order updates

Customer Support

To respond to questions, requests, and customer inquiries.

Marketing & Advertising

To provide relevant promotions, advertising, and marketing communications where permitted by law or with your consent.

This may include advertising platforms and marketing partners that help us deliver and measure advertising campaigns.

Security & Fraud Prevention

To:

  • Detect suspicious activity
  • Prevent fraud
  • Protect our customers and business operations

Website Optimization

To improve website functionality, performance, and customer experience.

3. Sharing of Personal Information

We may share personal information with third-party service providers that help us operate our business, including:

Shopify

Shopify, our ecommerce platform provider, processes and stores information on our behalf to help operate our online store in accordance with applicable privacy and security requirements.

Payment Processors

Secure payment providers such as Shopify Payments, PayPal, and other payment gateways available on our website.

Logistics Providers

Shipping and delivery providers that assist with order fulfillment.

Analytics & Advertising Partners

Service providers that help us:

  • Analyze website performance
  • Measure advertising effectiveness
  • Improve marketing activities

Legal Authorities

We may disclose information when required to comply with:

  • Applicable laws
  • Regulations
  • Legal requests
  • Government requirements

4. Your Privacy Rights (GDPR & CCPA)

Depending on your location, you may have certain privacy rights, including:

  • Right to access your personal data
  • Right to correct inaccurate information
  • Right to request deletion of your data
  • Right to restrict or object to processing
  • Right to data portability

California Residents (CCPA)

California residents may have the right to:

  • Request disclosure of collected personal information
  • Request deletion of personal information
  • Opt out of the sale or sharing of personal information where applicable

We do not sell personal information or share personal information for cross-context behavioral advertising purposes.

To exercise your privacy rights, please contact us:

Email: hello@alphlo.com

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Analyze website traffic and user behavior
  • Measure advertising performance
  • Provide personalized advertising and marketing experiences where applicable

You can manage or disable cookies through your browser settings.

Please note that disabling cookies may affect certain website features.

6. Data Retention & Security

We retain personal information only as long as necessary for:

  • Fulfilling orders
  • Providing services
  • Meeting legal, tax, and accounting obligations

We implement appropriate security measures, including encryption and other safeguards, to protect your personal information.

However, no method of transmission over the Internet or electronic storage is completely secure.

7. International Data Transfers

Your information may be processed and stored in countries outside your jurisdiction, including the United States, where data protection laws may differ.

We take reasonable measures to ensure your information remains protected in accordance with this Privacy Policy.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

Alphlo operates exclusively online and does not maintain a physical retail storefront.

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Store Name: Alphlo

Business Address:
416 Watercress Dr
Rossville, GA 30741
United States

Email: hello@alphlo.com

Phone: +1 757-647-1180

Business Hours:

Monday – Friday
9:00 AM – 6:00 PM (Pacific Time, PT)